You are here: Customer-Care
 | Customer care – a well-tended partnership |
Worldwide links ensure the best contacts
H+E PACKTEC is a one stop shop for impeccable technology combined with meticulous consultancy and worldwide service for both new machines and for all types of established used machines:
- cost-effective and time-saving conversions enable our customers to regulate production peaks and to react promptly to changing market and product requirements,
- we accept old machines as part payment for new machines,
- H+E PACKTEC functions as a broker bringing buyers and sellers together,
- we undertake the appropriate, professional disposal of machines for our customers.
The customer is king - at H+E PACKTEC these are not empty words but top priority! We don’t just serve our customers, we provide you with our support as a competent partner from the initial idea through to the commissioning and beyond!
We are there to offer you help and advice right from the start:
- packaging development and design support using three dimensional models and specially created samples,
- competent consultancy in the selection of packaging materials,
- our operational test facilities as well as our deep-drawing and H2O2 sterilisation technical centres, together with a variety of test meters, are available for use by our customers,
- highly customised project planning encompassing the complete packaging line.
- close cooperation for the duration of the project as well as ongoing support and target-oriented advice for our customers after the project conclusion,
- professional project managers constitute the interface between the customer, H+E PACKTEC and the sub-contractors – approachable at any time and always up-to-date,
- the specially selected operational personnel are trained on site for the production process,
- our Service Team is available via the Service Hotline 24 hours a day, 365 days a year.
| Also read: |